Frequently asked questions

Do you have a question about our museums or your visit? Here are the answers to some frequently asked questions.


Where can I buy tickets?

Tickets can be purchased at the ticket office or online. Do you to be sure of a visit? Then we recommend booking your tickets online.

At the ticket office:

You can buy tickets for all our venues in the museum pavilion at the Gruuthuse Museum, in our central museum shop (Dijver 16) and at all our museums (except the Our Lady of the Pottery museum and the Church of Our Lady).


Purchase your ticket easily online.

I am not getting confirmation of a ticket I purchased online.

We recommend that you check your junk e-mails first. Is your ticket not in your mailbox? Contact us at or +32 50 44 87 43 (Monday to Friday from 9am to 12.30pm and 1.30pm to 4pm).

If you visit us at weekends, you can report to the museum ticket office, where the cashier can look up your tickets.

I want to arrive earlier or later than the start time on my ticket. Is that possible?

We do ask that you stick to the start time on your ticket. That way, we can always guarantee you a smooth and pleasant visit. Are you coming earlier or later anyway? If so, you may have to wait a while before you can enter the museum.

Are you visiting the Belfry? Because the Belfry is a busy venue, it is important to stick to the start time. Are you coming earlier or later anyway? Then we cannot guarantee your access to the Belfry for security reasons.

Can I cancel or rebook my ticket?

An online ticket or reservation cannot be changed, exchanged or cancelled. After receiving your online tickets, no further discounts will be granted afterwards either. You can find all the information on this in the visitor regulations.

What if a museum cannot open due to force majeure?

If you have a ticket to a museum that needs to close unexpectedly due to force majeure, you will receive an e-mail with a voucher. You can use this voucher to buy a new admission ticket. The voucher is valid for three months.

This rule does not apply to the Musea Brugge Card.

How do I book a free online ticket or a discounted ticket?

Reserve your discounted or free admission ticket at our online ticket shop.

Report to the ticket office with your ticket and your discount card (museum pass, teachers' card, Musea Brugge Card, etc.) or proof of identity (for Bruges residents) to activate your ticket. Enjoy your visit.

Check here to see whether you can benefit from a discounted rate.

I have a 'Gruuthuse Museum + Museum of the Church of Our Lady' combination ticket – how do I reserve an admission ticket?

With the 'Gruuthuse Museum + Museum of the Church of Our Lady' combination ticket, you can visit both museums within 72 hours.

Do you want to be sure of a smooth visit? Reserve your admission ticket online at the Gruuthuse Museum and/or Museum of the Church of Our Lady ticket shop. Select 'Timeslot with Combiticket Gruuthusemuseum + O.L.V.-kerk Museum'. Report with this ticket and your combination ticket at the museum ticket office. Enjoy your visit.

I am a resident of Bruges – do I have free admission to the museums?

Residents of Bruges and the sub-municipalities of Koolkerke, Sint-Andries, Sint-Michiels, Assebroek, Sint-Kruis, Dudzele, Lissewege and Zeebrugge have free access to all our venues.

Reserve your free ticket online and report with your admission ticket and ID card at the ticket office to activate your ticket. Enjoy your visit.

Can I pay in cash?

Do you want to pay for your admission ticket in cash? You can do so at the ticket office in the museum pavilion at the Gruuthuse Museum, at our central museum shop (Dijver 16) and the Groeninge Museum. At our other locations, you can only pay electronically.

Our museums

Can I take photos in the museum?

Photography without flash and without a tripod is allowed at all our museums. Photographs, video and film recordings may be used for personal, non-commercial purposes only.

Photographing or filming for commercial use

If you want to film or photograph for professional or commercial use, please contact Press & Publicity.

Are pets allowed at the museum?

No, dogs and other pets are not allowed at our museums. The exception is assistance and guide dogs. No kennel is provided either.

Is there Wi-Fi at the museums?

All of our locations, with the exception of the House Gezelle, have free Wi-Fi.

Can I donate an object/artwork to Musea Brugge?

Do you own a valuable artwork that you would like to donate? Would you like to make a donation or leave something in your will? We would be happy to discuss this with you in person. More information

Is there the possibility of hosting a private Mass at the Church of Our Lady?

It is not possible to hold a private Mass at the Church of Our Lady. There are still plenty of churches, monasteries, abbeys and chapels where this is possible in Bruges. An overview can be found on this page.

Groepen, gidsen en scholen

How can I reserve a guide for a museum or exhibition?

Would you like to head out with a connoisseur? You can do so anywhere (except the Belfry and the Sint-Janshuis Mill).

Book a tour with one of our museum guides for the Groeninge Museum, Gruuthuse Museum or St John's Hospital using this page.

At our other venues, you can schedule a tour through one of Bruges' recognised guide associations. More information.

How can I reserve a group or class ticket?

Group tickets

Musea Brugge is even more fun together. To ensure a comfortable visit, a group consists of a maximum of 15 participants. Group tickets can only be purchased online. Tickets & information

Class tickets

Are you coming to our museums with your class? A class group consists of a maximum of 25 people, including supervisor(s). Book your visit easily online. Tickets & information


Can I park at the museum?

Our venues do not have private parking.

For visitors, the entire city centre is a pay zone. For a visit to city centre, ideally park in the free perimeter at the park & ride car parks, at P Centre Station or in the underground public car parks. More information.

Is the museum accessible by wheelchair or rollator?

Most museum buildings are protected monuments. As a result, they cannot always be physically adapted for everyone. Here is an overview of the accessibility of our museum venues.

Plan je bezoek Musea Brugge

Plan your visit

More information on museum opening hours, tickets and fees, tailored visits and audio tours can be found here.

Plan your visit

Do you have any questions?

Contact us at or +32 50 44 87 43

(from Monday to Friday from 9am to 12.30pm and from 1.30pm to 4pm)