Refund Belfry due to storm

What a shame you couldn't visit the Belfry due to stormy weather. Had you already bought a ticket? Don't worry, you can easily request a refund here. Fill in the form as completely as possible so we can process your request quickly.

Request your refund

Your details

First name *

Last name *

Email *

Details of purchase

Where and when did you buy your ticket?

Where? *

Ticket machine Belfry

Ticket machine other location

Box office Belfry

Box office other location

Online via museabrugge.be

I do not remember

Date of purchase *

Time of purchase

What is your order number?

Number on your ticket (receipt, starting with 000) or at the bottom of your confirmation e-mail (online ticket, starting with F76) *

Which payment card did you use to purchase your ticket (card number)?

We also need your card number to carry out the refund.

Do you have any additional information that will help us?

Upload a piece of proof

Do you have any comments?

Info and contact

Monday to Friday from 9.00 a.m. to 12.30 p.m. and from 1.30 p.m. to 4 p.m.

Frequently asked questions