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Tickets

Frequently asked questions

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Do you have a question about our museums or your visit? Here are the answers to some frequently asked questions.

Tickets

  • Where can I buy tickets?

    You can buy tickets at the counter, ticket kiosk or online. To ensure your visit, we recommend booking your tickets online.

    At the counter:

    At the museum pavilion near the Gruuthusemuseum, in our central museum shop (Dijver 16), and in all our museums (except O.L.V. ter Potterie and O.L.V.-Church), you can buy tickets for all our locations.

    Online:

    Easily buy your ticket online.

  • I have not received confirmation of a ticket I purchased online.

    We recommend checking your spam folder first. Can’t find your ticket in your inbox? Contact us via musea.reservatie@brugge.be or call us at +32 50 44 87 43 (Monday to Friday from 9:00 AM to 12:30 PM and from 1:30 PM to 4:00 PM).

    If you’re visiting us during the weekend, you can check in at the museum’s ticket desk, where the cashier can look up your tickets.

  • I want to arrive earlier or later than the start time on my ticket. Is that possible?

    We ask you to respect the start time on your ticket. This allows us to ensure a smooth and pleasant visit. If you arrive earlier or later, you may have to wait before entering the museum.

    Visiting the Belfry? As it is a busy location, it is important to stick to the start time. If you arrive earlier or later, we cannot guarantee your access to the Belfry for safety reasons.

  • Can I cancel or rebook my ticket?

    An online ticket or reservation can no longer be changed, exchanged, or cancelled. Once you have received your online tickets, no discounts can be applied afterwards.You can find all the information about this in the general Terms and Conditions for Online Sales.

  • What if a museum cannot open due to circumstances beyond its control?

    Do you have a ticket for a museum that must close unexpectedly due to force majeure? In that case, you will be informed by email and can reschedule your visit for another date. The option to rebook is valid for three months.

    This rule does not apply to the Musea Brugge Card.

  • How do I book a time slot for a free online ticket, museum pass or reduced-price ticket?

    Reserve your discounted or free admission ticket in our online ticket shop.

    Present your ticket and your discount card (museum pass, teacher card, Musea Brugge Card...) or ID (for Bruges residents) at the ticket desk to activate your ticket. Enjoy your visit.

    Check here to see if you are eligible for a reduced rate.

  • I am a resident of Bruges. Do I have free access to the museums?

    Residents of Bruges and the surrounding districts Koolkerke, Sint-Andries, Sint-Michiels, Assebroek, Sint-Kruis, Dudzele, Lissewege and Zeebrugge have free access to all our locations.

    Reserve your free ticket online and present your admission ticket and ID at the ticket desk to activate it. Enjoy your visit.

  • Can I pay with cash?

    Want to pay your entry ticket in cash? That’s possible at the ticket desk of the museum pavilion near the Gruuthusemuseum, in our central museum shop (Dijver 16), and at the Groeningemuseum. At our other locations, only electronic payment is accepted.

Our museums

  • Can I take photos in the museum?

    Photography without flash and without tripod is allowed in all our museums. Photos, videos and recordings may only be used for personal, non-commercial purposes.

    Photography or filming for commercial use
    Would you like to film or photograph for professional or commercial purposes? Please contact Press & Publicity.

  • Are pets allowed in the museum?

    Dogs and other pets are not allowed in our museums. Assistance and guide dogs are the only exceptions. Please note that no kennel facilities are available.

  • Is there Wi-Fi in the museums?
    All our locations, except the Gezelle House, offer free Wi-Fi.
  • Can I donate an object/work of art to Musea Brugge?

    Do you own a valuable artwork you’d like to donate? Would you like to make a gift or leave something in your will? We’d be happy to talk with you. More info

  • Is it possible to organise a private mass in the Church of Our Lady?

    It is not possible to organise a private mass in the Church of Our Lady. However, Bruges has many other churches, monasteries, abbeys, and chapels where this is possible. You can find an overview on this webpage.

Groups, guides and schools

  • How can I book a guide for a museum or exhibition?

    Would you like to explore with an expert? That’s possible everywhere (except in the Belfry and the Sint-Janshuismolen).

    Book a guided tour with one of our museum guides for BRUSK, the Groeninge Museum, Gruuthuse Museum or St. John’s Hospital via this page.

    At our other locations, you can plan a tour through one of Bruges’ certified guide associations. More info

  • How can I reserve a group or class ticket?

    Group tickets

    Visiting Musea Brugge together is even more fun. To ensure a comfortable visit, a group consists of a maximum of fifteen participants. Group tickets are only available online. Tickets & info.

    Class tickets

    Visiting with your class? A class group consists of a maximum of 25 people, including supervisors. Book your visit easily online. Tickets & info.

Accessibility

  • Can I park at the museum?

    Our locations do not have private parking.

    For visitors, the entire city centre is a paid parking zone. For a visit to the city centre, it is best to park at the free peripheral or park & ride car parks, at P Centrum Station, or in the underground public car parks. More info.

  • Is the museum accessible with a wheelchair or walker?

    Most museum buildings are protected monuments. Therefore, they cannot always be physically adapted for everyone. Here you can find an overview of the accessibility of our museum locations.

Collection

  • How can I request an image of a collection object for personal or commercial use?

    Here you will find all the information on how to request an image.

  • How do I request a loan?

    Here you will find all the information on how to make a loan request.

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