Click here for the full privacy statement.

Who are we?

Musea Brugge is a department of the City of Bruges, with registered office at Burg 12, 8000 Brugge. The personal data communicated by you will be processed by the City of Bruges - Museums Department (hereinafter: "Musea Brugge"). This is in accordance with the General Data Protection Regulation which entered into force on 25 May 2018.

Contact: Musea Brugge, Dijver 12, 8000 Bruges (+32 50 44 87 11, musea@brugge.be)

What data does Musea Brugge collect?

• Information you provide to us: Musea Brugge collects personal data (such as name, age), contact details (such as address, e-mail address, phone number), financial identification data (such as account number, company number, VAT number), that you provide to us among other things through contact forms, e-mail, the ticket shop or webshop, by phone, social media, etc.
• Cookies: Our website uses cookies, see cookie policy of Musea Brugge.

Why do we collect this data?

Your data will only be used to provide services, ensure targeted communication, provide an efficient and personalised user experience, and meet legal obligations. Musea Brugge collects and processes data for the following purposes:

To provide our services and offer you the best service

• For the delivery and invoicing of services requested by you: ticket purchases, donations, memberships, shop purchases, competitions, etc.
• General customer management, including following up orders, invoicing, payment and accounting processing
• Processing and following up on complaints and returns
• Registration and management of the museum library and consultation area of the Print Room

To inform you about our products, services and activities

To promote our products, services and activities

To evaluate and improve our operations

• To track studies, tests and statistics (anonymous data)
• To analyse and improve the use and general provision of our services

With whom do we share your data?

Your data will never be sold or communicated to third parties unless, you have given your explicit consent.

How long do we keep your data?

Musea Brugge keeps your personal data as long as required by law and no longer than necessary for the intended purpose. You can also request at any time that your data be deleted, by contacting musea@brugge.be.

What are your rights?

Pursuant to Regulation (EU) 2016/679 of 27 April 2016 (General Data Protection Regulation), you have a right to access, correct and, if necessary, delete your data. To exercise these rights, please contact musea@brugge.be.

If you no longer wish to receive our newsletter, you can use the link in the mail with which you receive the newsletter to unsubscribe. Or send us an email. We will take you off the mailing list.

You can block cookies via the settings for your browser.

If nevertheless you believe that your data is not being processed in compliance, you have the right to lodge a complaint with the Data Protection Authority, Rue de la Presse 35, 1000 Brussels.

Changes to the privacy statement

Musea Brugge may modify this privacy statement at any time. The changes will take effect immediately. We therefore encourage you to periodically review this privacy statement. This privacy statement was last updated on 1 August 2025.

Any questions?

If you have any questions or comments regarding this privacy statement or your data, please email musea@brugge.be.