On Thursday, 26 May (Ascension Day) our museums will be closed in the afternoon.

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FAQ's

Here you can find the answers to a number of frequently asked questions.

Corona measures

Do I have to reserve tickets?

Musea Brugge operates a limited capacity to ensure minimum distance and safety for visitors and museum staff. Therefore, we recommend that you order your tickets for the day you wish to visit the museum. This can easily be done via our online ticket shop. By ordering your tickets you can be sure of your place! It remains possible to buy tickets at the ticket offices of our museums as long as the capacity is not reached. You can also buy tickets for all our locations in the museum pavilion at the Gruuthusemuseum.

Do I have to wear a face mask in the museum?

From 7 March 2022 onwards, the wide-ranging mandatory use of masks disappears, so it is no longer obligatory to wear a face mask in our museums.

Do I need a Covid Safe Ticket to visit the museums?

Musea Brugge adheres to the current corona measures. As of Saturday, February 19, 2022, the Covid Safe Ticket is no longer required for a regular visit to our museums.

All guidelines in effect can be found on the visitbruges page.

What other corona measures does Musea Brugge take?

In a period where the presence of the virus continues to fluctuate, it is important to remain vigilant and to continue to respect the basic rules. We therefore ask visitors to always follow the guidelines on site.

We continue to provide hand gel in various places in our museums and to maintain the Plexiglas screens at our ticket offices.

Online tickets

Do I have to reserve tickets?

Musea Brugge operates a limited capacity to ensure minimum distance and safety for visitors and museum staff. Therefore, we recommend that you order your tickets for the day you wish to visit the museum. This can easily be done via our online ticket shop. By ordering your tickets you can be sure of your place! It remains possible to buy tickets at the ticket offices of our museums as long as the capacity is not reached. You can also buy tickets for all our locations in the museum pavilion at the Gruuthusemuseum.

Can I buy online tickets?

Online tickets are available for all locations and exhibitions. Buy your tickets here.

Can I buy online tickets for the exhibitions online?

Online tickets are available for all exhibitions. Unless otherwise stated, a ticket for a location also covers the temporary exhibition taking place there.

How much do the museum tickets cost?

An overview of our rates can be found here.

Ticket reservations do not succeed, why is this?

We try to support as many modern browsers as possible on as many different devices as possible. If you are unable to purchase tickets online, we recommend that you clear your cache. Clearing the cache will force your browser to fetch all the files for a website again so you can see the most recent version of the page. Here are the shortcut key combinations to do this:

- Windows: Ctrl + F5
- Mac/Apple: Cmd + R

Also make sure that you do not visit the website via a translation site, if you wish to change the language you can do this yourself via the button on the top right. If ordering tickets still does not work, we recommend using a recent version of another browser or device. (For example: Google Chrome, Mozilla Firefox)

Can I purchase a ticket by phone or e-mail?

Tickets cannot be bought by phone or via e-mail.

Can I still buy tickets at the entrance?

Musea Brugge also offers tickets at the entrance to the museum. However, if you want to be sure of your visit, we recommend you buy your ticket online in advance. This certainly applies to the busy Belfort.

What if I am late?

Tickets are valid only on the chosen day and time. You can check in at the museum from a quarter of an hour before until a quarter of an hour after the time stated. Outside of this time the validity of the ticket will expire.

Are tickets exchangeable?

Tickets are valid only on the chosen day and time and can only be used once. A ticket cannot be changed, exchanged or cancelled.

You can check in at the museum from a quarter of an hour before until a quarter of an hour after the time stated. Outside of this time the validity of the ticket will expire.

What if a museum cannot open due to circumstances beyond control?

If a museum cannot open due to circumstances beyond Musea Brugge's control, the visitor will receive an e-mail and a voucher for the value of the ticket purchased (valid for three months).

Reductions / combitickets

Where can I buy a Musea Brugge Card?

The Musea Brugge Card is available online and at all ticket offices for 32 euros (26+ y.) Or 28 euros (13-25 y.) All our museums (with the exception of the Belfry) are free for children up to 12 years old therefore we do not offer this card for children.

With this card you can visit all open locations of Musea Brugge for 72 hours. A Musea Brugge Card purchased online only becomes active at the start of your first visit. So you can also surprise someone with it! A Musea Brugge Card purchased online can be activated up to 1 year after purchase.

Please note: do not forget to reserve your time slot per museum via the ticket button 'Time slot with Musea Brugge Card'

How do I reserve a time slot with my Musea Brugge Card?

Order the online ticket "Timeslot with Musea Brugge Card" via the ticket shop of the desired museum. Choose the date and time of your visit. Go to the ticket control of the museum with this time slot ticket and your Musea Brugge Card. An employee of Musea Brugge will grant you access after verification.

Can I also buy an (online) Musea Brugge card for my children?

All our museums (with the exception of the Belfry) are free for children up to the age of 12, which is why we do not offer this card for children. For them, purchase a free e-ticket per location to be visited. Each visitor must be able to present their ticket at the entry control.

I am entitled to a reduction or free ticket. Do I also have to book online?

Even those who are entitled to a reduction or to a free ticket must purchase their ticket online. That way, your visit is guaranteed.

How do I purchase a reduction or free online ticket?

Use the ticket button to buy the online ticket with the selected reduction or choose a free e-ticket. Present your e-ticket at the ticket counter and show your valid and official (identity) document to verify the selected discount or free entrance. After verification, an employee of Musea Brugge will activate your entrance ticket, after which you can go to the entrance control.

Plan your visit

Is Musea Brugge open today?

-Belfort, Brugse Vrije, O.L.V.-kerk Museum, Stadhuis and O.L.V. ter Potterie (until 24 october 2021) are open 7 days a week.
-All other locations are open every day, except Mondays.
-All museums are open on Easter and Whit Monday.
-All museums are closed on 01/01 and 25/12.

PLEASE NOTE:
A location may be closed for exceptional reasons (works, demolition of the expo...). Check the the separate museum pages for more information before your visit.

See all opening hours on the separate museum pages.

What are the opening times of a specific museum?

An overview of our opening times can be found here.

Are the museums open on public holidays?

Our locations are open on public holidays, following the regular opening hours. On Christmas (25th December) and New Year's Day (1st January) all locations are closed. On 24th and 31st December, all locations are closed at 16.00 hrs.

How much time do I need on average to visit a location?

Musea Brugge would like to give the average duration of a visit here. Of course, you are free to determine the duration of your visit yourself.

- Arentshuis: 1 h
- Belfort: 1 h
- Groeningemuseum: 1.5 h
- Gruuthusemuseum: 2 h
- O.L.V.-kerk Museum: 45 min.
- O.L.V. ter Potterie: 1 h
- Sint-Janshospitaal: 1,5 h
- Stadhuis + Brugse Vrije: 1 h
- Sint-Janshuismolen: 30 min.
- Volkskundemuseum: 1,5 h

Can we visit Musea Brugge with our group or class?

Visits as a group

Group visits are possible up to 20 people (19 participants + 1 guide).

More information.

Visit with your class

-A visit is free, with the exception of the Belfry. Non-Bruges schools pay 12 euros per pupil for the Belfry.
-Book at least one week in advance.
-A class bubble consists of max. 25 people (pupils + teachers).

Can I make a reservation for the Belfort, so I don't have to queue?

The Belfry is a popular location. For security reasons, the number of visitors per hour is limited, so buy your ticket online in advance and be sure of your visit. Be on time, otherwise your ticket will expire.

Musea Brugge also offers tickets at the Belfry's box office as long as the capacity is not reached. In the museum pavilion near the Gruuthuse Museum you can buy tickets for all our locations. If you want to be sure of your visit, we recommend you buy your ticket online in advance.

Can I see the Michelangelo Madonna and Child?

Michelangelo's Madonna and Child can be seen in the museum section of the Onze-Lieve-Vrouwekerk. We strongly recommend you to buy your ticket online in advance. That ensures you of your visit.

Why has the renovated Gruuthusemuseum not been made wheelchair accessible?

Attempts were made to find a solution during the restoration, but unfortunately this proved impossible due to the structure of the building. The Gruuthusemuseum is a historical monument with three floors. Between the rooms there are small differences in height. There are a lot of stairs that were impossible to eliminate structurally. The integration of an elevator was not technically possible either.

Is it possible to park near the museum?

Our locations do not have their own parking. In the city centre of Bruges, parking is charged everywhere. The number of parking spaces is limited. It is best to make use of one of the underground car parks, the station car park or one of the peripheral car parks. From the station car park you can take a free bus to the museums.

Info: https://www.visitbruges.be/parking-in-bruges-2

Which bus do I take to the museum?

Is it possible to have lunch at the museum?

That' s not possible. In the city centre of Bruges you'll find a lot of quality restaurants in different price categories.

Where to picnic near the museum?

You can picnic in one of the city parks. The Gezellehuis has a large garden where you can picnic when visiting the museum. Please clean up afterwards.

Are audioguides available?

In our museums there are free audio sounds available. Moreover, you can listen to and view all information on your own device (smartphone or tablet). Please bring headphones or earphones. Scan the QR code in the entrance hall of the museum and you can start. This is possible in the Groeningemuseum, Gruuthusemuseum and Sint-Janshospitaal.

Other questions

How can I donate an object/artwork to Musea Brugge?

We would like to welcome you for an interview if you would like to donate a work of art, make a donation or leave something via will. Please send a mail to musea@brugge.be and we will contact you.

More info

Is it possible to organize a private mass in the church?

It is not possible to organize a private mass in the Onze-Lieve-Vrouwekerk. There are still many churches, monasteries, abbeys and chapels in Bruges where this may be possible. An overview can be found on this page.

Can we come and sing in church with our choir?

It is not possible to give a concert in the Onze-Lieve-Vrouwekerk. There are still many churches, monasteries, abbeys and chapels in Bruges where this may be possible. An overview can be found on this page.

I want to sell something at the Midwinter celebration, how is this possible?

Please send a mail to musea@brugge.be

Do you have any questions?

Contact us via musea.reservatie@brugge.be or +32 50 44 87 43 (from Monday to Friday from 9 a.m. to 12.30 p.m. and from 1.30 p.m. to 4 p.m.)